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Zoom will be implementing its Software Lifecycle Policy on November 5, 2022
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<div class="target-div" style="box-sizing: border-box; padding: 0.05px; min-height: 30px; padding: 1px; font-family: arial;" id="mce_10"><p style="box-sizing: border-box; margin: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="box-sizing: border-box; font-size: 14px; font-family: arial, helvetica, sans-serif;">Dear Valued Customer,</span></p>
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<p style="box-sizing: border-box;"><span style="box-sizing: border-box; font-size: 14px; font-family: arial, helvetica, sans-serif;"><span style="box-sizing: border-box; font-weight: 400;">I am reaching out with a reminder that Zoom will be</span><strong style="box-sizing: border-box;"> implementing its new Software Lifecycle Policy on November 5, 2022 (Pacific Standard Time) for all products and services, starting with the </strong><strong style="box-sizing: border-box;">minimum versions referenced in the table below. </strong><span style="box-sizing: border-box; font-weight: 400;">Users who are running an end-of-life version after November 5, will not be able to join meetings via the Zoom Client and will be prompted to update, or join from the Web browser. </span><strong style="box-sizing: border-box;">Please note that we will also be ending support for the ChromeOS client and are asking all customers to migrate to </strong><span class="link-wrapper" data-reactroot="" style="box-sizing: border-box;"><a target="_blank" style="text-decoration: none" href="https://customer-success-links.totango.co/ss/c/yHx4KoTdiWVJQQ6OoakS1r0Lk-Z5kKzQVjskg5Jdr39dxt8anOesCcBm91besggm3QYNvKhWzEhfELoVibMRHg/3ny/bIKj13r0R4eMyQQeGXY01Q/h0/K3raGSDySd5z1BJ0pd2hAaNTlGyl-AWEiX7YqhLPeOA"><span style="box-sizing: border-box; color: #0099ff;"><strong style="box-sizing: border-box;">Zoom’s Progressive Web Application (PWA)</strong></span></a></span><strong style="box-sizing: border-box;">.</strong><span style="box-sizing: border-box; font-weight: 400;"> </span></span></p>
<p style="box-sizing: border-box;"><span style="box-sizing: border-box; font-weight: 400; font-size: 14px; font-family: arial, helvetica, sans-serif;">This policy will affect the following products on the following dates:</span></p></div>
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<p style="box-sizing: border-box;"><span style="box-sizing: border-box; font-size: 14px; font-family: arial, helvetica, sans-serif;"><span style="box-sizing: border-box; font-weight: 400;">As always, we highly recommend you regularly download and update to the latest version of Zoom software by checking for updates within the Zoom client or by navigating to zoom.us/download to take advantage of all our latest security and functionality features.</span><span style="box-sizing: border-box; font-weight: 400;"><br style="box-sizing: border-box;"></span><span style="box-sizing: border-box; font-weight: 400;"><br style="box-sizing: border-box;"></span><span style="box-sizing: border-box; font-weight: 400;">Zoom will make an effort to support a given version of software for at least 9-months before it reaches end-of-life.</span><strong style="box-sizing: border-box;"> </strong><strong style="box-sizing: border-box;">However, we may require additional updates outside of this release window to address larger security or compliance features.</strong><span style="box-sizing: border-box; font-weight: 400;"> </span><span style="box-sizing: border-box; font-weight: 400;">If you would like to implement a minimum client version enforcement for your own Account to get ahead of this change you can do so in your Web Portal as outlined in th</span><span style="box-sizing: border-box; font-weight: 400;">e </span><span class="link-wrapper" data-reactroot="" style="box-sizing: border-box;"><a target="_blank" style="text-decoration: none" href="https://customer-success-links.totango.co/ss/c/DZmm0SdFoaR4ALYMXvLUmORUm5MATZEpM12vKLSOHbTW1MZgVgTDlzbKwhpPyHD_x3HizRCvj6kOQMN2k0IzckNVi3ul3O-8zLLbOvFy2z5USibqy6ZjtuYSl_fg7ZPF/3ny/bIKj13r0R4eMyQQeGXY01Q/h1/cWbf8B29pGDcCTOgYZ9aw92OUkvAiW3_dQtJ2BecfPg"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; color: #0099ff;">help article</span></strong></a></span><span style="box-sizing: border-box; font-weight: 400;">. </span></span></p>
<p style="box-sizing: border-box;"><span style="box-sizing: border-box; font-size: 14px; font-family: arial, helvetica, sans-serif;"><span style="box-sizing: border-box; font-weight: 400;">We will continue to share reminders and additional information as we approach the implementation of this policy, including enhancements our team has been working on such as more robust reporting on user versions, and improved auto-update and client deployment capabilities. </span></span></p>
<p style="box-sizing: border-box;"><span style="box-sizing: border-box; font-weight: 400; font-size: 14px; font-family: arial, helvetica, sans-serif;">Thank you for your partnership as we continually work to make our platform more secure and deliver a better experience for our customers. Please feel free to reach out to the <span class="link-wrapper" data-reactroot="" style="box-sizing: border-box;"><a target="_blank" style="text-decoration: none" href="https://customer-success-links.totango.co/ss/c/DZmm0SdFoaR4ALYMXvLUmORUm5MATZEpM12vKLSOHbQ59sJ7JJfNj4xGIPjjlymp/3ny/bIKj13r0R4eMyQQeGXY01Q/h2/vg2q3cL2SAJYHzv1Vpkl-HCK59zQmDFkOVr-Dlltpes"><strong style="box-sizing: border-box;"><span style="box-sizing: border-box; color: #0099ff;">Zoom Support Team</span></strong></a></span> if you have any additional questions or need assistance to update your organization. </span></p>
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<p style="box-sizing: border-box;"><span style="box-sizing: border-box; font-size: 14px; font-family: arial, helvetica, sans-serif;">Thanks,</span></p>
<p style="box-sizing: border-box;"><span style="box-sizing: border-box; font-size: 14px; font-family: arial, helvetica, sans-serif;">Zoom CS Advisor Team</span></p>
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