[Communications] {AUA} Re: Hydrant Use Permit Website is Back Up

[Tucker Kelly]

An update from Tom Lally (Thomas... at cityofchicago.org 
<https://groups.google.com/>) at the DWM: 
To those who are putting in an application for the HUP who have not done so 
already, please contact him directly ahead of time. They are still 
experiencing issues on the back end, limiting their ability to see 
application materials. Contacting Tom directly will ensure that your 
materials are seen, and that you would not have to complete the application 
or send materials more than one time. 


On Tuesday, June 3, 2025 at 8:53:32 AM UTC-5 Tucker Kelly wrote:

> Good morning, 
>
> The website the Department of Water Management (DWM) operates as the 
> application for the Hydrant Use Permit (HUP) 
> <https://hup.betterstrongersaferchicago.org/#/comGardenInfo> is back up 
> and running. The website had been down between May 5th and at least May 31. 
> This meant: 
>
>    - If you had not submitted an application, you could not submit one. 
>    - If you had submitted one but did not complete an application, you 
>    could not move forward. 
>    - The city could not see any existing materials submitted by 
>    applicants. 
>
> With the website back up and running, the DWM is likely facing a backlog 
> of applications and additional materials. If you need assistance or an 
> update on your application, please email Tom Lally (
> Thomas... at cityofchicago.org) and Elizabeth Weber (
> Elizabe... at cityofchicago.org). You are welcome to tag me on the 
> correspondence. 
>
> AUA and Neighborspace meet with the DWM on Thursdays during the HUP season 
> (April-October). If you have any questions or concerns you would like us to 
> relay directly, we would be happy to. 
>
> For more information on the process of applying for an HUP or having a 
> custodian cap removed, please see the resources on our website 
> <https://www.auachicago.org/water-access-for-chicago-growers>. 
>
>

-- 
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